1 april, 2020
Roma Station
Because of the epidemic, only patients who urgently need help have access to a doctor. However, the NYD platform allows short, free consultations with doctors for minor problems by phone or videoconference. To access a doctor, you need to select the area and the specific specialist on the website, then book a consultation and describe the condition or problem for which you are seeking help.
Frequently asked questions and answers:
- How does the NYD free consultation work? NYD can help you with pain and symptoms that can be identified remotely, without a physical examination. Through a secure video link, our experienced doctor will help you with your health problem. The process takes place in a few easy steps. You choose a doctor and an available appointment and fill in a questionnaire to confirm the appointment. Then follow the instructions you receive by email.
- What problems can I contact the NYD about? Given the current situation in the world, the SARS-Cov-2 outbreak makes it more difficult to contact a doctor with problems unrelated to the disease. If you find yourself in this situation, we offer you the simple option of a safe and free consultation from the comfort of your own home. You can contact us with any problems that are not life-threatening.
- Can you give me a prescription for medication? Please speak to our doctor individually to discuss the possibility of prescribing medication.
- Who are the doctors who give advice? All of our doctors have many years of experience, and deal with a wide variety of problems from their patients on a daily basis. Now they will be happy to help you free of charge and in this way help you to limit contact with other people.
- Opening hours We do not have fixed working hours, but we will try to help you as much of the day as possible.
- Can I use the service for my neighbour or my child? If you have a relative who is not able to use a computer, you can complete the questionnaire on their behalf and in their presence, and you can provide them with a video call, which they must be present for. Please follow the general recommendations for limiting the transmission of Covid-19 and do not expose your loved ones to the possibility of infection. When you want a consultation for your child, please choose a paediatrician.
- Data security Data security is ensured in accordance with the GDPR
- Who can see my questionnaire and video call? Your questionnaire and video call can only be seen by the doctor you have chosen.
- Is the data from the questionnaires stored? Questionnaire data is only used to provide an efficient and high quality service and is not stored or processed.
- Technical assistance on the user interface For assistance, please contact info@nyd.care
For more information, please contact us via email or on Facebook.
The project is part-funded by the Ministry of Labour, Family, Social Affairs and Equal Opportunities and the European Union through the European Social Fund. The operation is financed under the Operational Programme for the Implementation of the European Cohesion Policy 2014-2020, Priority Axis 9 “Social inclusion and reducing the risk of poverty”, Priority Investment 9.1 “Active inclusion, including the promotion of equal opportunities and active participation, and improving employability”, Specific Objective 9.1.2 “Empowering target groups to move towards the labour market”. 
